CREATING CROSS-CULTURAL SYNERGIES WITH JAPANESE MANAGEMENT
The Art of Building Successful Partnerships
A Malaysian First!
• Using Directive Communication™ methodology with Cross-Cultural applications
Designed specifically for Local Management working in Japanese companies and includes methods on:
- How to understand the minds and thoughts of Japanese Upper Echelon Management.
- How to communicate effectively and overcome cultural misunderstandings and miscommunication .
- How to build trust and maintain relationships between Local Management and Japanese Upper Echelon Management.
- Do's and Don'ts of Japanese Business Manners and Communication Methods.
- Mastering the Psychology of Communication using the Directive Communication™ methodology
What is Directive Communication™?
Directive Communication™ was developed by renowned speaker / trainer and best selling author, Arthur F. Carmazzi. Directive Communication (DC) is a methodology that affects how people act and react to each other in groups, and how to influence those groups to cultivate a high performance work culture. It identifies how workforces can tap into and harness the power of their work environment and maintain innovation and cooperation.
Course Facilitator:
Lily Lau, Director of Culture Dynamics, is an accredited trainer of Directive Communication™. Born and bred in Kuala Lumpur ,she is multi-lingual, fluent in English, Japanese, Chinese and Malay. With over 18 years of consulting experience at Price-Waterhouse-Coopers in charge of Japanese organizations, Lily has the knowledge and skills to deliver and advise on Cross-Cultural Management and bridging Multi-Cultural communications. Her clientele of Japanese companies cover a spectrum of industries from manufacturing (electrical, electronics, chemicals, metal stamping, etc), to trading, engineering, services and many others.
Lily Lau has conducted workshops for Japanese companies specifically in the areas of Communication and Management Skills,such as HO-REN-SO (Management through Information), KAIZEN (Continuous Improvement) and other core disciplines. Lily Lau's Directive Communication™ based training methods combined with established Japanese practices; break barriers, cultivate trust and create synergies across cultures and work environments and sustain the dynamics of teamwork and collaboration.
Training Objectives:
- Able to apply the basic principles of Ho-Ren-So to reports, communication and consultation with Japanese management.
- Able to build synergy and long lasting trust with Japanese Upper Echelon Management.
- Able to apply Cross-Cultural dimensions at work with management.
- Able to apply Directive Communication™ strategies in communicating the unspoken language .
- Able to understand your brain processes information and using this knowledge to apply different strategies for effective communication.
- Able to create respect for one another other and build the foundations to lasting relationships .
- Have a better attitude towards your job and company loyalty.
Who should attend?
• Local Middle and Senior Management, Managers, Supervisors, and Executives working in Japanese companies.
• Anyone who is interested in learning innovative methods for dealing with Japanese management as well as learning the art of building successful partnerships.
Course Outline:
Day 1
• Differences between the Japanese & the Western approach to business.
• The meaning of Direct & Indirect as well as Verbal & Non-Verbal communication.
• Why there are different methods of communication & the perceptions that arise of them and most importantly how to deal with it.
• Learn the 4 types of "Colored Brain Processors" and understand why you think and react the way you do.
• Learn to use the "Colored Brain Communication Inventory" to understand the different communication styles of each color group and how to work effectively in teams.
• Various innovative "Communication Skills" applications.
Day 2
• How to apply basic "Ho-Ren-So" (Management Through Information) in daily communications with Japanese management.
• Learn the "8 Cultural Dimensions" and how to be effective in dealing with people of different cultures.
• Learn "Japanese Work Values" and how to create synergy at work.
• Learn "Japanese Business Manners" and how to use them effectively.
• Participate in games and activities to bridge gaps and overcome cultural misperceptions and miscommunication.
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